Tap, Cap and Go

1 month ago Tue 18th Oct 2022

Tap, Cap&Go GIF

Tap&Go is a super easy way to pay for your single fares and now, we've brought in daily capping for your Tap&Go journeys. In simple terms, you can travel with us as much as you want in a 24-hour period, knowing you won't be charged more than the price of a day ticket (£6.60)! Goodbye Tap&Go and hello to Tap, Cap&Go!

By using Tap, Cap & go, you can travel with us knowing once you have reached your daily limit, you won't be charged for any journeys within a 24 hour period. 

You'll love this if you travel infrequently too, some days you might only plan on making a couple of trips but it can turn into five or six, now you're frustrated you didn't just get a 24-hour ticket. With capping, you can make all your single journeys and once you've reached the price of a 24-hour ticket, no other tap&go will cost you a single penny.

So, how does daily capping work?

Simply pay for your single journeys using Tap&go as you normally would do. The cost of your trips will be added up and once you reach the daily limit of £6.60, you won't be charged a single penny more for any single journey you make until 24 hours have passed since your first trip. Make sure to use the same card/card linked to your smartphone for your trips.

Keep track of your journeys via the app

You can now see all your card-paid journeys via the app, just open up the Contactless Journeys section and add your card if you haven't already. From there you can view all your recent card payments and see how much you've been saving from daily capping. This means you can also see all the details of the journeys you have made like below!

Contactless Journeys

 

We've got loads more information on how Daily Capping works, read about its benefits, frequently asked questions and more here.

 

Tell me how to use Tap, Cap&Go for great value single journeys.

Now with capping, Tap&Go is easier to use than ever, but how does it work?

Similar to the tap in/out system in London, Tap, Cap&Go means that you won’t need to plan ahead on which ticket to buy. You will always pay the correct and lowest fare for your single journey. Best of all? It’s so easy! 

 

How does it work? 

When you board the bus, simply tap your contactless payment card or device onto the contactless payment machine in front of your driver. You won’t need to ask your driver for a ticket but smiles and cheery hellos are welcome! 

No need to say where you’re going and no worry if you change your mind, simply take your seat and enjoy the ride. 

When you’re leaving the bus, tap the same card or device you used when you boarded the bus on the ‘tap out’ reader. You will be charged the correct and lowest fare for your single journey every time.  

Tap&Go travel is for Adult single fares only. If you need a Child or Young Person ticket, simply ask your driver and pay onboard using contactless payments or in cash.

Do you Tap&Go often? We recently added daily capping, so you'll never be charged more than the price of a day ticket over a 24-hour period of travelling. Our Flexi10 ticket range may suit you if you travel infrequently, benefit from discounted single tickets via the mobile app. The bundle of 

Have a look at our Single fares zonal map here and be confident in the cost of your trip before you board.

When travelling on our services 74 and 75 routes between Fleetwood and Preston, there is a different fare table in operation. Using Tap&Go will still charge you the correct fare for your journey and you can see the list of fares for these services here.

A few things to remember… 

Tap, Cap&Go travel really is easy but there are a few things to remember to make your journey seamless every time!  

  1. Remember to 'tap out’ when you leave, otherwise, you’ll be charged the highest possible fare for your journey.   

  2. You must tap using the same card or device when you get on and when you get off, otherwise, you’ll be charged twice and that journey wont count towards your daily cap.

  3. Keep your contactless card away from your phone when scanning a mobile ticket so that the machine does not take a payment. Tap in and out using the same device, don’t switch between your card, a mobile and a smartwatch. Each device has a different card number and will not link if you swap. 

  4. Keep your cards separate when you tap to make sure the payment works and is taken from the right card. 

  1. If you want a specific ticket, ask your driver before tapping. This stops automatic Tap, Cap&Go payments from being taken. 

  1. If you’re taking advantage of our mobile app, activate your ticket and make sure your QR code is showing before you scan.  
    This stops your phone using Apple or Android pay on the machine and getting charged a fare. 

  1. Tap in and out using the same device, don’t switch between your card, a mobile and a smart watch. Each device has a different card number and will not link if you swap. 

  2. If your travelling with a concessionary pass, keep it separate from your bank cards so you are not charged for your journey.

  3. Use the same card/card registerest to device so you can benefit from daily capping. If you use different cards, they wont count towards your daily limit.

As well as the handy tips above, we’ve put together some frequently asked questions so you’ve got everything you need for fast and flexible journeys. 

If you have a question we haven’t yet answered, get in touch with our team so that we can help.