Your Routes, Reimagined FAQs

Q: Why are you making these changes?

We want to help you make the best use of our network and the services we have available. By grouping common services together, it will be easier to plan your journey and make better decisions on which bus might be best for you.

Q: How do the upcoming changes benefit me and my journeys?

The improvements coming on 7 January 2024 are all about enhancing your travel experience. You'll enjoy more frequent services, meaning less waiting time and more buses available when you need them. We're also simplifying our routes with new service names and numbers, making it easier to navigate the network. Plus, with grouped services like the '5' group, you'll have more options for direct and connected travel across Blackpool and the Fylde Coast.

Q: My usual route is changing. Where can I find detailed information?

We've got you covered! Detailed information about each service change, including new routes and timetables, will be available on our website here. You can also stay updated through our social media channels and via our Customer Experience Team. For specific queries, feel free to reach out to us at [email protected] or call our team on 01253 473001 between 11 am and 3 pm. We're here to ensure your transition to our new services is smooth and hassle-free. We aren't removing any routes and for the most part, only the number of your service may have changed.

Q: What should I do if my usual service number has changed?

Don't worry, we've planned these changes with your convenience in mind. If your usual service number has changed, you'll find that the new service offers similar, if not better, connectivity and frequency. Check out our new route map and timetables, which can be found here, to familiarise yourself with the new service numbers and their routes.

Q: I usually catch Service 7 through the town centre and beyond, what now?

Nothing changes for you don’t worry! You can still catch your Service 7 in both directions through the town centre to Lytham or Cleveleys without having to change or pay again. Just remain sitting comfortably.

The only change you’ll see is a numbering change in the town centre so we can group this route into our frequent and direct Blackpool to Lytham group!

Q: What improvements are being made to peak-time services?

We're significantly boosting the frequency of services during peak school and college times. For instance, Service 14 will now offer departures up to every 15 minutes during these busy periods. Service 6 has an uplift in frequency too, running every 20 minutes and our new grouped routes give many journeys a frequency as high as every 12 minutes! This means you can expect more reliable and timely travel options during the times you need them most.

Q: Why does the 3 not serve Cleveleys Park anymore? 

One of our main goals with our bus network is to put resources where people need them. We made changes to the 3 group based on passenger data over the last year. Our new 3A route now covers Cleveleys Park at a 30 minute frequency instead of the 3, so we’ve still got you covered! 

Q: Are there any changes to the fares for these routes?

While we're focused on improving service efficiency and frequency, we're also mindful of keeping travel affordable. Thanks to the Government’s £2 fare cap, you can enjoy all our services, including those to Preston and surrounding areas, at a great value, locked in until December 2024.

Q: Will there be any new routes added to the network in 2024?

Yes, in addition to improving our existing services, we're introducing new routes to better connect you with key destinations. For instance, the new Service 5B creates a direct link from Squires Gate to Blackpool Town Centre and the Zoo. These new routes are designed to provide you with direct and convenient travel options.

Q: How will the changes affect my journey times?

Our goal with these changes is to make your journeys quicker and more efficient. With increased frequency and more direct routes, you're likely to find that your overall travel time is reduced. Plus, with clearer timetables and grouped services, planning your journey and making connections will be easier than ever.

Q: I use multiple services for my daily commute. How will these changes affect me?

The reimagining of our services is designed to make multi-service commutes more seamless. With grouped services and improved frequencies, you'll find it easier to coordinate your transfers and reduce waiting times between connections. Our new route map and timetables will provide all the information you need to plan your multi-service journeys effectively.

Q: Okay, what’s actually changed into what?

We know that some routes have changed numbers and no matter how familiar, it’s sometimes easier to compare them to what they were.

You can download a handy card here that simply puts current and new services into an easy-to-read table.

Q: How can I stay updated on the day of my travel for any last-minute changes?

We recommend using our real-time travel app and checking our social media updates for any last-minute changes to services. Our app provides up-to-the-minute information on bus locations and service updates, ensuring you have the latest information at your fingertips.

Q: How can I provide feedback on these changes?

Your feedback is invaluable to us. As we implement these new changes, we encourage you to share your thoughts and experiences. You can reach out to us via social media, email, or phone. Your input will help us continuously improve and tailor our services to better meet your needs.

We’ve tried to answer as many of your potential queries as possible, but if you have any further questions, feel free to reach out to us on Facebook, via email at [email protected], or call us between 11 am and 3 pm at 01253 473001.