Lost Property

Lost Property

If you think you have left an item of property onboard our buses and trams, please use the steps below to get in touch. We will do our best to reunite you with your lost property, but we cannot be held responsible for any left on our vehicles.

How to tell us you have lost your property:

  1. Phone us 01253 473001 (Monday to Friday 11am to 3pm option 3)
  2. Email: [email protected]
  3. Use the Live Chat feature on our website

Please note that our Customer Centre is closed. Any lost property collection will be between 11am and 3pm Monday to Friday by prior arrangement only. Social distancing measures will be in place.

What we need to know –

  • Please provide a detailed description of the item lost. This includes any distinctive features such as colours, marks, or images if it is a mobile device.
  • The date and time you lost your item.
  • The service you were travelling on at the time, including where you got on and off.

We will normally know if we have an item matching your description from around 2 pm the following day. It can take up to 2-3 working days for items to arrive at our Lost Property Department on Market Street to be logged ready for collection.

We do our best to match your description of an item you have lost with the information we have on our records. Whilst we do our best, we cannot guarantee an item matching your description is your item until you go to view the item at our Customer Care Centre on Market Street.

There will be a £1 charge when you collect your property, this will be given to our nominated charity.

We will keep your property for 2 weeks, after this, it will be disposed of. Perishable items such as food and drink will be kept for 24hrs before being disposed of.

Due to the volume of enquiries we receive, we are unable to contact drivers and ask them to stop and search their bus.

When a driver needs to stop the bus, to take a radio call and search the vehicle, it delays the service. 

We would like to thank you for your understanding if we are unable to contact the driver.

Please make sure you check you have all your belongings before you leave the bus or tram.