Due to the current Covid-19 emergency, there are some changes to our lost property process.
We are prioritising essential items of lost property for collection, so please contact us if you have lost an item that you urgently need. Note that our customer centre is closed and any lost property collection will be by prior arrangement only whilst following strict social distancing guidelines.
Any items which aren’t ‘essential’ will be kept and sorted at a future date when we are able to do so. You are still able to contact us to log your item being lost but there may be a delay in getting your item back to you.
We will always do our best to reunite you with your lost belongings, although we cannot be held responsible if your possessions are not found if you think you have lost an item on our buses or trams.
If you think you’ve left something behind on board one of our services, then here are the steps you need to take –
How to tell us you have lost your property:
- Phone us 01253 473001 (Monday to Friday 11am to 3pm option 3)
- Email: [email protected]
- Use the Live Chat feature on our website
Collection Times 11am to 3pm Monday to Friday
You can only collect your items within these hours by prior appointment only.
Where to collect your lost property:
Customer Centre, Market Street, Blackpool, FY1 1EX
What we need to know –
- Provide a detailed description of the item lost. This includes any distinctive features such as colours, marks, or images if it is a mobile device.
- Date and time you lost your item
- The service you were travelling on at the time, including where you got on and off
What next? -
We will normally know if we have an item matching your description from around 2pm the following day. However, it can take up to 2-3 working days for items to arrive at our Customer Centre on Market Street and to be logged and ready for collection.
We do our best to match your description of an item you have lost with the information we have on our records. Whilst we do our best, we cannot guarantee an item matching your description is your item until you go to view the item at our Customer Care Centre on Market Street.
There will be a £1 charge when you collect your property, this will be given to our nominated charity – Blue Skies.
We will keep your property for 2 weeks, after this it will be disposed of. Perishable items will only be kept for 24hrs.
Due to the volume of enquiries we receive, we are unable to contact drivers and ask them to stop and search their bus. When a driver needs to stop the bus, to take radio call and search the vehicle, it delays the service. We would like to thank you for your understanding if we are unable to contact the driver.
We will do our best to reunite you with your lost property, but we cannot be held responsible for any item left on our vehicles.
Please make sure you check you have all your belongings before you leave the bus or tram.