We're Clean, Safe & Here When You Need Us
6 months ago
Safety is at the front of our thinking and has been throughout this medical emergency. We've made a few changes to the way we ask our customers to travel with us. Above all, we want to reassure you that we’re still here, when you need us.
Travel Guidance page update 12.04.2021
Our priority is to make sure that customers who need to travel with us can continue to do so safely.
From Monday 12 April, further restrictions have been eased and non-essential shops, outside hospitality and some public buildings and services, have reopened and restarted.
The gradual reopening means that our services will likely become busier as customers travel for different reasons. Please remember this if you are travelling and plan your journeys in advance. Walk or cycle where you can and avoid busy times and routes where possible. Our busiest travel times are currently between 08:00am and 10:00am and 3:00pm and 6:00pm.
As further venues reopen, we ask that you minimise your travel and reduce the number of journeys you make where possible. Please continue to follow the guidance that we have in place onboard.
You must not travel at all if you:
- have been told by the NHS Test and Trace service to self-isolate
- are experiencing any coronavirus symptoms
- are self-isolating as a result of coronavirus symptoms or sharing a household or support bubble with somebody with symptoms
You can see further advice and guidance about travelling safely at gov.uk
Our buses and trams are thoroughly cleaned each evening so that they enter service completely sanitised each day.
In addition, we have a dedicated cleaning team who you may spot boarding your bus mid-journey. This team are sanitising high touch areas such as grab rails, seat backs and stop buttons.
Our trams are completely sanitised at the end of each journey, meaning every tram is freshly sanitised every 2 hours.
Please always wash your hands for 20 seconds or use a hand sanitiser before and after using the bus or tram.
Customers must wear a face covering unless exempt. Read full information about face coverings including a full list of exemptions.
- We’re encouraging social distancing on board our services.
- we've reduced the number of available seats so that you can spread out on the bus.
- we're limiting the number of customers onboard at any one time.
- we're asking customers to remain seated until the bus or tram stops so that customers don't wait in the aisle.
- we're asking customers to board one at a time, remaining 2 metres apart where possible and 1 metre plus if not.
- we're asking customers to use all available space, including the upper-deck of our buses.
You can purchase a face covering from your driver or conductor if you wish to do so for just one pound.
Wearing a face covering not only helps to prevent the spread of the virus, but it also reassures other customers onboard of their own safety. If you are able to wear a face covering, please do so.
Buying Your Tickets
Where possible we are asking all customers to buy their ticket with a contactless-enabled card / device or in advance on our mobile app or website. You can buy all of our great value saver tickets and keep them safely on your mobile.
If you can't use our mobile app, we are accepting cash as a last resort. If you can, please use the correct change to minimise unnecessary contact.
You won't receive a ticket from your bus driver if you buy a single journey ticket or if you are using a concessionary travel pass. This is to limit unnecessary contact.
If you purchase your ticket onboard one of our trams, the conductor will ask if you require a ticket for any reason and if not, you won't be issued with one.
If the Bus or Tram is Full
As we're limiting the number of customers on our services for your safety, you may encounter a bus or tram displaying a 'sorry, bus/tram full' message. This is unlikely as we are adding more journeys to your timetable to make sure there is enough capacity for everyone.
If you are unfortunately unable to board the service you will need to wait for the next. We appreciate how inconvenient this may be, but your safety is our priority. If you do experience this, please contact us to let us know so that we can see if we can increase journeys on this route.
If the last bus of the day is full, we will provide an additional service to get you home. It is extremely unlikely that this will happen, but if it does our team will do their best to help
We’re Here When You Need Us
Who Can Travel by Public Transport?
Following the latest government guidance, people from areas that are currently under local restrictions, including Blackpool, Preston, Wyre and Fylde, are advised to use public transport for essential purposes only.
If you are travelling with us, most of our services are running as frequently as they did before the pandemic.
We're running enough services for the number of customers travelling with us right now and as this changes,your timetables will change to reflect demand from our customers. If there are journeys that you need to make but might be having some difficulty doing so, make sure to get in touch and let our teams know. You can always view our latest timetables online or on our mobile app.
Of course, please do not travel if you:
are experiencing any coronavirus symptoms
are clinically extremely vulnerable and cannot shield during your journey
have been advised by the NHS test and trace service that you should self-isolate
You can see further advice and guidance about travelling safely at gov.uk
Quieter Journey Times
Our services are currently at their busiest during commutes to school and to work. If you can, you should avoid travelling at these times to maximise the opportunity for you to socially distance. Before 08:00, and after 17:30 are currently the quietest times to travel.
Assistance For Those With A Disability
You shouldn't experience any major differences in the way in which you travel with us if you have a disability. We have closed some seats on the services to enforce social distancing, but priority seating remains available, as does the wheelchair space(s).
If you need additional assistance from the driver or conductor, they should still be able to help providing it is safe to do so. We have extra screens in place around the cab area to keep our drivers safe, but they are still available to assist you as much as possible. Similarly, if you require any assistance onboard one of our trams, our conductors have protective equipment and will be able to assist.
If you are unsure or would like to speak to us before you travel, please contact our team.
Note that our customer centre is closed and any lost property collection will be by prior arrangement only whilst following strict social distancing guidelines.
You can find further information about our Lost Property process here.
Getting in Touch
If you are unable to find your timetable, plan your journey, or want to understand more about the measures we have in place, you can talk to our friendly team in the following ways:
- Contact us using live chat on our website between 09:00 - 17:00
- Email us any time: enquiries[email protected]
- Call us between 11:00 - 15:00 Monday to Friday
- Write to us. Our address is: Blackpool Transport, Rigby Road, Blackpool, FY1 5DD.
Our customer centre on Market Street has now closed. Paper copies of timetables are available from most Tourist Information Centres.