We're Clean, Safe & Here When You Need Us

1 week ago Fri 9th Oct 2020

Safety is at the front of our thinking and has been throughout this medical emergency. We've made a few changes to the way we ask our customers to travel with us. Above all, we want to reassure you that we’re still here, when you need us. 

Read about what we’re doing to keep you safe when travelling with us. 

Travel Guidance page update -16.10.20

The Government has announced that Blackpool and Lancashire will enter Tier 3 Restrictions from Saturday 17th October. This means that there are further restrictions in place, which you can read about HERE.

Our bus & tram services are unaffected by these restrictions and will continue to operate as normal with no planned changes to your timetables or services.

The latest government guidance means that you should:

  • Aim to reduce the number of journeys you make
  • Plan ahead and avoid busy times and routes on public transport
  • Walk or cycle where possible

You should also follow the Government’s safer travel advice and make sure you do not travel at all if you:

You can see further advice and guidance about travelling safely at gov.uk 

We’re Clean 

Our buses and trams are thoroughly cleaned each evening so that they enter service completely sanitised each day. 

In addition, we have a dedicated cleaning team who you may spot boarding your bus mid-journey. This team are sanitising high touch areas such as grab rails, seat backs and stop buttons.  

Our trams are completely sanitised at the end of each journey, meaning every tram is freshly sanitised every 2 hours. 

Please always wash your hands for 20 seconds or use a hand sanitiser before and after using the bus or tram. 

We’re Safe 

Customers must wear a face covering unless exempt. Read full information about face coverings including a full list of exemptions.

- We’re encouraging social distancing on board our services. 

- we've reduced the number of available seats so that you can spread out on the bus 

- we're limiting the number of customers onboard at any one time 

- we're asking customers to remain seated until the bus or tram stops, so that customers don't wait in the aisle 

- we're asking customers to board one at a time, remaining 2 metres apart where possible and 1 metre plus if not. 

- we're asking customers to use all available space, including the upper-deck of our buses. 

You can purchase a face covering from your driver or conductor if you wish to do so for just one pound.  

Wearing a face covering not only helps to prevent the spread of the virus, but it also reassures other customers onboard of their own safety. If you are able to wear a face covering, please do so. 

Buying Your Tickets 

Where possible we are asking all customers to buy their ticket in advance on our mobile app or website. You can buy all of our great value saver tickets and keep them safely on your mobile. 

If you can't use our mobile app, we are accepting cash as a last resort. If you can, please use the correct change to minimise unnecessary contact. 

You won't receive a ticket from your bus driver if you buy a single journey ticket or if you are using a concessionary travel pass. This is to limit unnecessary contact. 

If you purchase your ticket onboard one of our trams, the conductor will ask if you require a ticket for any reason and if not, you won't be issued with one. 

If the Bus or Tram is Full 

As we're limiting the number of customers on our services for your safety, you may encounter a bus or tram displaying a 'sorry, bus/tram full' message. This is unlikely as we are adding more journeys to your timetable to make sure there is enough capacity for everyone. 

If you are unfortunately unable to board the service you will need to wait for the next. We appreciate how inconvenient this may be, but your safety is our priority. If you do experience this, please contact us to let us know so that we can see if we can increase journeys on this route. 

If the last bus of the day is full, we will provide an additional service to get you home. It is extremely unlikely that this will happen, but if it does our team will do their best to help 

We’re Here When You Need Us 

Who Can Travel by Public Transport?

Following the latest government guidance, people from areas that are currently under local restrictions, including Blackpool, Preston, Wyre and Fylde, are advised to use public transport for essential purposes only.  

If you are travelling with us, most of our services are running as frequently as they did before the pandemic. 

We're running enough services for the number of customers travelling with us right now and as this changes,your timetables will change to reflect demand from our customers. If there are journeys that you need to make but might be having some difficulty doing so, make sure to get in touch and let our teams know. You can always view our latest timetables online or on our mobile app.  

Of course, please do not travel if you: 

You can see further advice and guidance about travelling safely at gov.uk 

Quieter Journey Times 

Our services are currently at their busiest during commutes to school and to work. If you can, you should avoid travelling at these times to maximise the opportunity for you to socially distance. Before 08:00, and after 17:30 are currently the quietest times to travel. 

Assistance For Those With A Disability 

You shouldn't experience any major differences in the way in which you travel with us if you have a disability. We have closed some seats on the services to enforce social distancing, but priority seating remains available, as does the wheelchair space(s). 

If you need additional assistance from the driver or conductor, they should still be able to help providing it is safe to do so. We have extra screens in place around the cab area to keep our drivers safe, but they are still available to assist you as much as possible. Similarly, if you require any assistance onboard one of our trams, our conductors have protective equipment and will be able to assist. 

If you are unsure or would like to speak to us before you travel, please contact our team.  

Lost Property 

Unfortunately, we are unable to provide a lost property service for any items which aren’t essential. If your item is essential, please contact us and we'll do our best to help. 

Note that our customer centre is closed and any lost property collection will be by prior arrangement only whilst following strict social distancing guidelines. 

Any items which aren’t ‘essential’ will be kept and sorted at a future date when we are able to do so. You are still able to contact us to log your item being lost but we will need to make prior arrangements for collection. 

Getting in Touch 

If you are unable to find your timetable, plan your journey, or want to understand more about the measures we have in place, you can talk to our friendly team in the following ways: 

- Contact us using live chat on our website between 09:00 - 17:00 

- Email us any time: [email protected] 

- Call us between 11:00 - 15:00 Monday to Friday 

- Talk to us on Twitter or Facebook 

- Write to us. Our address is: Blackpool Transport, Rigby Road, Blackpool, FY1 5DD. 

Our customer centre on Market Street has now closed. Paper copies of timetables, are available from most Tourist Information Centres.