We're Clean, Safe & Here When You Need Us

1 year ago Thu 11th Nov 2021

Safety is still at the front of our thinking and has been throughout the pandemic. We want to reassure you that we’re still here when you need us. 

Travel Guidance page update 27.01.2022

Following government guidance, it is no longer a legal requirement to wear face coverings on public transport. This change is outside of our control, and we still strongly encourage you to continue wearing your face coverings, especially on busier services to keep yourself and everyone around you as safe as possible.

We thank you for your continued understanding and support.

Our priority is to make sure that customers who travel with us can continue to do so safely. 

Throughout the pandemic, our priority has been keeping our customers and colleagues safe. This is why we kindly ask that you continue to respect the safety of our staff and other passengers by following all the guidance that is in place on board.

Please continue to follow the guidance that we have in place on board to keep yourself and everyone around you, safe.

You must not travel at all if you:

If you’re fully vaccinated, or under 18 and 6 months, you’re not required to self-isolate if you’ve had close contact with someone with COVID-19.

You can see further advice and guidance about travelling safely at gov.uk 

We’re Clean 

Our buses and trams are thoroughly cleaned each evening so that they enter service completely sanitised each day. 

In addition, we have a dedicated cleaning team who you may spot boarding your bus mid-journey. This team are sanitising high touch areas such as grab rails, seat backs and stop buttons.  

Our trams are completely sanitised at the end of each journey, meaning every tram is freshly sanitised every 2 hours. 

Please always wash your hands for 20 seconds or use a hand sanitiser before and after using the bus or tram. 

We’re Safe 

- We're asking customers to remain seated until the bus or tram stops so that customers don't wait in the aisle. 

- We're asking customers to use all available space, including the upper-deck of our buses. 

- If you have forgotten your face covering and require one to board your bus or tram you can get one free of charge from your driver or conductor.

- You may open a window on your bus to allow additional airflow to increase ventilation, diluting any germs in the air.

Wearing a face covering not only helps to prevent the spread of the virus but also reassures other customers on board of their own safety.

Buying Your Tickets 

Where possible we are asking all customers to buy their ticket with a contactless-enabled card/device or in advance on our mobile app or website. You can buy all of our great value saver tickets and keep them safely on your mobile. 

If you can't use our mobile app, we are accepting cash. 

You won't receive a ticket from your bus driver if you buy a single journey ticket or if you are using a concessionary travel pass. This is to limit unnecessary contact. 

If you purchase your ticket onboard one of our trams, the conductor will ask if you require a ticket for any reason and if not, you won't be issued with one. 

We’re Here When You Need Us 

Who Can Travel by Public Transport? 

We're running enough services for the number of customers travelling with us right now and as this changes, your timetables will change to reflect demand from our customers. If there are journeys that you need to make but might be having some difficulty doing so, make sure to get in touch and let our teams know. You can always view our latest timetables online or on our mobile app.  

Of course, please do not travel if you: 

You can see further advice and guidance about travelling safely at gov.uk 

Assistance For Those With A Disability 

You shouldn't experience any major differences in the way in which you travel with us if you have a disability. 

If you need additional assistance from the driver or conductor, they should still be able to help providing it is safe to do so. We have extra screens in place around the cab area to keep our drivers safe, but they are still available to assist you as much as possible. Similarly, if you require any assistance onboard one of our trams, our conductors have protective equipment and will be able to assist. 

If you are unsure or would like to speak to us before you travel, please contact our team.  

Lost Property 

Note that our customer centre is closed and any lost property collection will be by prior arrangement only.

Collection is from our bus depot at Rigby Road, FY1 5DD.

You can find further information about our Lost Property process here. 

Getting in Touch 

If you are unable to find your timetable, plan your journey, or want to understand more about the measures we have in place, you can talk to our friendly team in the following ways: 

- Contact us using live chat on our website between 09:00 - 17:00 

- Email us any time: [email protected] 

- Call us between 11:00 - 15:00 Monday to Friday 

- Talk to us on Twitter or Facebook 

- Write to us. Our address is: Blackpool Transport, Rigby Road, Blackpool, FY1 5DD. 

Our customer centre on Market Street has now closed. Paper copies of timetables are available from most Tourist Information Centres.