Staying Safe When Travelling With Us

3 months ago Mon 11th May 2020

From Monday 15 June

In line with government guidance for travelling on public transport, if you can, you must wear a face covering whilst travelling with us.

Please be aware that for various reasons some customers do not need to wear a face covering because they are exempt and you can read full information about wearing face coverings onboard in our update.

There will also be a change to the use of concessionary passes from this date. 

From Monday 15 June holders of concessionary travel passes (including elderly and disabled) will no longer be able to travel for free before 09:30am. If you’re travelling earlier than this, you will need to pay the correct fare. 

As lockdown restrictions are eased, travel before 09:30 will be busier than it has been and the withdrawal of free travel before 09:30 helps to protect more vulnerable customers. By travelling at quieter times, it is easier to socially distance. 

From this date, holders of Blackpool issued disabled concessionary passes who travel before 09:30am will see an increase to their 50p concessionary rate. To bring Blackpool in line with the rest of Lancashire, the fare will increase to £1 if travelling before 09:30am. 

Holders of Wyre or Fylde concessionary passes will not see a change to their fare which is already £1 before 09:30am. 

From Monday 01 June

Following recent guidelines our buses have been fitted with measures to encourage and increase social distancing for customers who travel with us. 

These measures do result in us having decreased available seating on board meaning we are able to carry fewer customers. 

Up to now, these measures have not caused concern in regard to customers travelling safely and we have only reported a very small increase in the number of people using our services. 

From Monday 01 June, you may see a ‘Sorry, bus or tram full’ message on the front of your bus or tram. This means we are unable to carry any further customers so that those onboard can socially distance and remain safe. 

We have and continue to monitor our services on a daily basis and our teams will report back to us in real time if their services are becoming overly busy. You shouldn’t experience many buses or trams displaying this message, but if you do, we can only apologise for the inconvenience. The safety of our customers is our priority and we want to ensure we can carry people as safely as possible. 

We have additional vehicles positioned in and around our network and we’re able to react if one of our teams makes us aware their service is currently full, so we may be able to provide an extra journey for this service. 

We apologise in advance for any inconvenience this may cause your journey and want to assure you that we are actively monitoring and reacting to any increased levels of people using our services. When it is needed, we will increase our services to meet customer needs. 

What have we put in place?

Your health and safety and the health and safety of our teams continue to be our number one priority. 

We want to make sure you are aware of all of the measures that are in place when travelling with us and also, the actions that we ask you to adhere to.

We know that some our services are running differently during the current climate and our timetables have changed but you can continue to keep up to date with any service changes, plan your journey or view all of the timetables currently in operation via visiting the journey section on our website or by using our mobile app.

We continue to maintain our high standard of hygiene and cleanliness at all levels of our business. Each and every bus and tram is cleaned thoroughly each evening ready for the following day, and we have a dedicated team of cleaners boarding buses mid-journey to sanitise high touch areas. Over on our tramway, our conductors are sanitising these high touch areas throughout the journey and at each end of the service. 

Catching the bus or tram

When waiting to catch one of our services we remind you to observe social distancing at all times in and around the bus shelter and on the tram platform. We have put reminder notices in some bus shelters to encourage people to be considerate of others and to stay 1m+ apart and we have also painted markings on to our tram platforms to help customers practice social distancing.

This also applies when boarding our services please board one at a time leaving plenty of room between yourselves and other passengers.

An illustration on overcrowding and encouragement wording to advise on social distancing

Paying your fare

When you've boarded the bus, you may notice that we have installed larger protective screens in our bus driver cabs. Please speak clearly when letting your driver know where you are headed and where possible, please use our mobile app to buy your tickets. This helps us provide fully contactless travel.

If you cannot use our mobile app, we have introduced a reduced single fare for £1.50 on both our bus and tram network. Please wherever possible pay this fare with the correct change, this helps us avoid unnecessary contact and the need for coins to be exchanged.

If you are travelling by tram, you can pay for your ticket in cash onboard with one of our conductors. Again, please pay with the correct change wherever possible.

If you are using a concessionary pass to travel, please show this to the driver or conductor. You do not need to place your pass on the machine. Our teams will issue your fare manually. You won't receive a ticket unless you specifically require one on board our tramway and you won't receive a ticket from our bus drivers unless you have purchased one of our saver tickets.


Image of a phone and some cash and the wording to pay by our mobile app wherever possible

Whilst onboard

When travelling with us you will notice that we are displaying a lot of messaging reminding people to practise good and safe hygiene. We are using our onboard announcements, our bus screens and onboard notices to display these messages. 

  • From Monday 15 June it will be compulsory to wear a face-covering when using public transport. You can read more about this in our face covering update. 

  • We have increased our vehicle cleaning procedures taking place throughout your journey, and you may see a team member boarding your bus in the town centre to ensure that they are sanitised and cleaned 'mid-journey'.  

  • We have closed some seats on our buses and trams to encourage social distancing, and we have increased the signage onboard so that customers can play their part in keeping everybody safe. 

An illustration of a person wearing a mask with wording avising you can purchase these from your drive for £1

Taking increased care of your own personal hygiene and cleanliness is still the best preventative measure. Customers that travel should:

  • Frequently clean your hands in soap and water, or with an alcohol-based hand rub.
  • If you cough or sneeze, please cover your mouth and nose with a flexed elbow or tissue – throw the tissue away immediately and wash your hands. 
  • Avoid contact with anyone who has a fever or cough.
  • Avoid contact with ‘high touch’ areas other than where it is necessary to do so, such bell push buttons, handrails and surfaces etc.
  • Customers, where possible, can use our mobile app when travelling to avoid the sharing of notes and coins.
  • If you experience difficulty breathing, have a high temperature or cough, please stay at home and contact a medical advisor by phone.

An illustation of cleaning material with wording advising that a dedicated cleaning team board services mid journey

When you reach your destination and want to leave the bus or tram, please press the stop button and remain seated until the service stops. When getting off, do not stand close to the driver's cab area on our buses before you get off. 

We're taking every possible step we can to keep you safe, but please respect other customers and only use our services if you need to. 

We will continue to actively monitor any guidelines set out by the government and will continue to put measures in place where necessary to make your journeys with us as safe as they possibly can be. If you would like to speak to us about any of these changes, please contact the team or use our online live chat facility.