Important Changes to Bus & Tram Services

6 months ago Wed 25th Mar 2020

Due to the ongoing situation, we will be reducing the frequency on some bus routes and all tram services will be temporarily suspended from the start of service on Sunday 29 March.

Service 1 will run to a revised timetable which starts and finishes at the same time as the current tram timetable on a 30-minute frequency. This provides a suitable alternative whilst the tramway is suspended as the service will begin earlier in the day and finish in line with the current tram times.

The start and end times of bus services will mostly remain the same on all services so that key workers and those who need to access essential services can still do so.

Please continue to avoid travelling unless it is essential that you do so and follow government guidance at all times.

You can check full updated timetables for all services on the Routes and Maps page, or by clicking onto each individual service below. Just make sure you change the date for the correct timetable information.

We’re confident that those who still need to travel with us will be able to do so. Our Journey Planner will help you to plan revised journeys and if you need further assistance, please get in touch with us.

Summary of changes to bus services from Sunday 29th March.

        What has changed?
Service 1 Monday to Sunday the service 1 will operate every 30 minutes running similar to the current tram timetable.     Timetable change.
Service 2 Monday to Friday - every 30 minutes until 09:00 then hourly until 14:00 and every 30 minutes again from 14:00.  Saturday - every 60 minutes from the start of service  Sunday - Normal service (hourly) Normally every 30 throughout the daytime.
Service 2C Normal service     No change
Service 3 Monday to Saturday - every 30 minutes and normal hourly evening service. Sunday - Normal service (hourly)   Normally every 20 minutes during the day
Service 4 Monday to Saturday - every 30 minutes and normal hourly evening service. Sunday - Normal service (hourly)   Normally every 20 minutes during the day
Service 5 Monday to Saturday - every 20 minutes from the start of service, normal 30-minute evening service. Sunday - Normal service (every 30 minutes)   Normally every 12 minutes during the day
Service 6 Monday to Saturday - every 20 minutes  from the start of service, normal 30-minute evening service Sunday - Every 30 minutes   Normally every 15 minutes during the day
Service 7 Monday to Sunday - Normal Service (every 20 minutes Mon-Sat and 30 minutes on Sundays)     No change
Service 9 Monday to Saturday - every 20 minutes from the start of service, normal 30-minute evening service. Sunday - Normal services (every 30 minutes)   Normally every 15 minutes during the day
Service 11 Monday to Saturday - every 20 minutes from the start of service, normal 30-minute evening service Sunday - Normal services (every 30 minutes)   Normally every 15 minutes during the day
Service 12 Not in operation.     No operation
Service 14 Monday to Saturday - every 15 minutes from the start of service, normal 30-minute evening service. Sunday - Every 30 minutes   Normally every 12 minutes during the day
Service 17 Normal service     No change
Service 18 Normal service     No change
Service 19 Normal services     No change
Service 20 Not in operation     No operation

Why are we reducing the frequency on some services? 

  • Customer numbers are lower than normal as people are staying safe and only travelling when it is necessary.
  • We're taking steps to ensure our staff and customers stay safe by reducing the number of services that are running each day.
  • We want to continue to offer vital services to the communities that we serve. This measure will also help us to manage staffing resources as best as we can.

Why aren't we reducing services even further?

We want to make sure that there are enough services to continue to provide an accessible transport network. By still running a good level of service, it will mean that services don’t become too crowded and customers will be able to observe social distancing guidance.

We may need to reduce the frequency of services further in the future, but for now, we want to make sure that everybody can travel as safely as possible.

What will happen in the future?

We are constantly reviewing the ever-changing situation. We will communicate any further changes to you as quickly as possible.

We fully intend to maintain vital links for key workers and commuters who are unable to work from home.

We don't intend to suspend any services at this moment in time, but the frequency on many routes could reduce further if government guidance changes or our available resource reduces further.

We understand that this is a very uncertain and concerning time for all of our customers but want to assure you that we're doing our very best to keep our staff and customers as safe as possible. We all appreciate your patience and assistance during this time.

If you need any further support or assistance with journey planning, please feel free to contact our team