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Coronavirus: information for customers

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Coronavirus updates

This page will be updated regularly to provide the latest information.

Last updated: 29.05.2020

From Monday 01 June

Following recent guidelines our buses have now been fitted with measures to encourage and increase social distancing for customers who absolutely must travel with us. 

These measures do result in us having decreased available seating on board meaning we are able to carry fewer customers. 

Up to now, these measures have not caused concern in regard to customers travelling safely and we have only reported a very small increase in the number of people using our services. 

The guidance on the use of public transport has not changed and we actively encourage people to find alternative travel unless it is essential that they use our buses.  

From Monday 01 June, you may see a ‘Sorry, bus full’ message on the front of your bus. This means we are unable to carry any further customers so that those onboard can socially distance and remain safe. 

We have and continue to monitor our services on a daily basis and our teams will report back to us in real time if their services are becoming overly busy. You shouldn’t experience many buses displaying this message, but if you do, we can only apologise for the inconvenience. The safety of our customers is our priority and we want to ensure we can carry people as safely as possible. 

We have additional vehicles positioned in and around our network and we’re able to react if one of our teams makes us aware their service is currently full, so we may be able to provide an extra bus for this service. 

We apologise in advance for any inconvenience this may cause your journey and want to assure you that we are actively monitoring and reacting to any increased levels of people using our services. When it is needed, we will increase our services to meet customer needs. 

The health and safety of our staff and customers is our number one priority. We are actively monitoring the changing situation and we are following guidance from local and national government, the World Health Organisation and Public Health England.

You can see what we're putting in place to keep you as safe as possible on board here.

Updates to our services

Following the recent change in government guidance and with some businesses reopening, we anticipate that some people will come back to using our services. 

We’re continuing to actively monitor the number of people using our services and we’re adding extra services where they’re needed.

Although we haven’t yet seen a rise in customer numbers, from Thursday 14 May we added 5 extra journeys during the week to ensure that our customers can stay as safe and apart as possible whilst on board.

These extra journeys have been added to the services 1, 3 and 14 and you can check all timetables on the Routes and Maps page.

Our tram services are still currently suspended until further notice with our service 1 and other bus routes alternatives to the tramway.

If you travel on a service which is overly busy please get in touch and let us know so that we can do our best to keep you safe.

The guidance for using public transport, however, has not changed. Please do not travel unless it is for absolutely essential reasons.

 

Previous updates to our services

From Sunday 05 April, the frequencies of our bus services were further reduced. This change ensures that we are still able to operate a reliable vital service for those who need to travel for essential reasons and comes in line with a large reduction in those travelling with us due to people following government rules.

If you have been affected by these changes and can not get to work at all, please get in touch. 

Please use our Journey Planner before contacting us to make sure there isn't an alternative route that you can take.

Our tram services are currently suspended until further notice with our service 1 and other bus routes alternatives to the tramway.

You can read more about these changes to our services on our article here and can check all of our timetables on the Routes and Maps page.

£1.50 Flat Fare

Due to the reduction in services and to help key workers who still need to travel, we have introduced a £1.50 flat fare until further notice. This means all single journeys will cost just £1.50 for any journey, any distance.

You can buy a single fare on our mobile app, which is our preferred option to avoid handling cash. If you can't use our app, you can pay the driver when you board but please use the correct change if you can. 

You won't get a paper ticket if you buy a single ticket onboard or if you use your NoWcard, so once you've paid the driver or shown them your pass, just take your seat. This is to help avoid any unnecessary contact.

All of our saver tickets can be used and purchased as normal throughout this time.

Lost Property

Unfortunately, we are unable to provide a lost property service for any items which aren’t essential.

If you have lost a mobile phone, house keys, a wallet/purse or medicine, please contact us. Note that our customer centre is closed and any lost property collection will be by prior arrangement only whilst following strict social distancing guidelines.

Any items which aren’t ‘essential’ will be kept and sorted at a future date when we are able to do so. You are still able to contact us to log your item being lost but you will be unable to collect it until further notice.

NHS Staff Travel for Free

From Thursday 31 March until further notice, if you’re an NHS worker travelling to or from work you can travel for free on our buses by simply showing your NHS ID when boarding.

We hope by offering free travel, those working on the NHS front-line can continue to do so with ease. 

Market Street Customer Centre

Following government guidance and due to not being an essential outlet, our Customer Centre on Market Street is closed until further notice.

You can access all of our timetables, service updates, journey planner and buy your tickets via our website or mobile app.

You can also get in touch with our team for assistance.

Information about Concessionary Passes

From 23 March, restrictions on the times that concessionary passes can be used have been lifted following a decision by Blackpool Borough Council and Lancashire County Council.

You can find more information about the scheme on the NoWcard website.

If you are not travelling for an essential reason, please do not do so.

Heritage Tram Tours

We are actively following guidance regarding non-essential travel and due to this, our Heritage Operations are currently suspended until further notice, you can find full information on the Blackpool Heritage Tram Tours website.

Further Updates

We continue to maintain our high standard of hygiene and cleanliness at all levels of our business. In response to the Coronavirus, we have taken additional measures to ensure our rigorous cleaning and hygiene processes are maintained. We have emergency plans to ensure we can provide up to date information to our customers in the event that government guidance on public transport changes, or in the event that we are alerted to a case of Coronavirus which may affect our staff or customers.

In addition, we are:

  • Providing enhanced briefings to our staff members
  • Increasing the provision and availability of anti-bacterial products available to our staff members
  • From Tuesday 24 March we increased the vehicle cleaning procedures taking place as a team of dedicated staff joined us and are boarding some buses in the town centre to ensure that they are wiped and cleaned.

Taking increased care of your own personal hygiene and cleanliness is still the best preventative measure. Customers that absolutely must travel should:

  • Frequently clean your hands in soap and water, or with an alcohol-based hand rub.
  • If you cough or sneeze, please cover your mouth and nose with a flexed elbow or tissue – throw the tissue away immediately and wash your hands. 
  • Avoid contact with anyone who has a fever or cough.
  • Avoid contact with ‘high touch’ areas other than where it is necessary to do so, such bell push buttons, handrails and surfaces etc.
  • Customers, where possible, can use our mobile app when travelling to avoid the sharing of notes and coins.
  • If you experience difficulty breathing, have a high temperature or cough, please stay at home and contact a medical advisor by phone.

You can keep up to date with all the latest advice from NHS England here - https://www.nhs.uk/conditions/coronavirus-covid-19/.

 

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