Travel Guidance during Coronavirus

This page will be updated regularly to provide the latest information.

Last updated: 05.08.2020

We're all having to make changes to our daily lives at the moment and using our buses and trams isn't any different. We've made a few changes to the way we ask our customers to use our services, which are all in the interest of safety for our customers and our team members.

If you're a current or returning customer, please take a moment to read through our guide for travelling with us.

Please remember that if you can, you must wear a face covering whilst using our services unless you are exempt.

Who is allowed to travel by public transport?

Following the latest government guidance, people are now freely able to travel using public transport and customers a no longer advised to make essential journeys only. We do advise however, to Know Before You Go and take a look at some of the things that might have changed on your journeys below.

You should not travel at all if you:

You can see further advice and guidance about travelling safely at gov.uk

What services are currently running?

Most of our services are running as frequently as they used to. We're running enough services for the number of customers travelling with us right now and as this changes,your timetables will change to reflect demand from our customers. If there are journeys that you need to make but might be having some difficulty doing so, make sure to get in touch and let our teams know. You can always view our latest timetables online or on our mobile app

How can I pay for my ticket?

Where possible we are asking all customer to buy their ticket in advance on our mobile app. You can buy all single and saver tickets on your mobile.

If you can't use our mobile app, we are accepting cash as a last resort. If you can, please use the correct change to minimise unnecessary contact.

All of our single fares are currently £1.50, regardless of the distance, you are travelling.

You won't receive a ticket from the driver if you buy a single journey or if you are using a concessionary travel pass. This is to limit unnecessary contact.

If you purchase your ticket onboard one of our trams, the conductor will ask if you require a ticket for any reason and if not, you won't be issued with one.

From Sunday 09 August our 'Covid specific' £1.50 fare will come to an end. The good news however is that we'll be introducer our new Simple, Better Value Single Fares bringing even easier travel to our customers with better value tickets meaning most of our customers will see a reduction in their travel tickets when compared to prices before the medical emergency. There will also be a reduction to our adult saver ticket prices and we're extending our Young Person Ticket range to cover customers aged 16 - 21 years old.

How are we encouraging social distancing?

We have implemented a number of measures to help to keep you safe when travelling with us, which you can read about here.

Here's what we're doing to help you socially distance on the services:

- we've reduced the number of available seats so that you can spread out on the bus

- we're limiting the number of customers onboard at any one time

- we're asking customers to remain seated until the bus or tram stops, so that people don't wait in the aisle

- we're asking customers to board one at a time, remaining 2 metres apart where possible and 1 metre plus if not.

- we're asking customers to use all available space, including the upper-deck of our buses as most of our routes are using double-decker buses.

At our busier stops, we have signage in place encouraging customers to follow social distancing guidance, and our team are regularly visible on our network to help with this.

What time of day is best to travel?

Our services are currently at their busiest between 9:30am and 3:30pm. If you can, you should avoid travelling at these times to maximise the opportunity for you to socially distance. Before 09:30, and after 17:30 are currently the quietest times to travel.

Do I need to wear a face covering?

From Monday 15th June the government guidance means that you must wear a face covering whilst using public transport if you are able to.

There are exemptions to this ruling as set out by the government and you can read full information about face coverings by reading our update.

You can purchase a mask from your driver or conductor if you wish to do so for just one pound. 

Wearing a face covering not only helps to prevent the spread of the virus, but it also reassures other customers onboard of their own safety. If you are able to wear a face covering, please do so.

How are we keeping our vehicles clean?

Our buses and trams are thoroughly cleaned each evening so that they enter service completely sanitised each day.

In addition, we have a dedicated cleaning team who you may spot boarding your bus mid-journey. This team are sanitising high touch areas, such as grab rails, seat backs and stop buttons. 

Onboard our tramway, our conductors will be sanitising high touch areas onboard the vehicles throughout the journey where possible, and again at either end of the network.

We don't provide hand sanitiser onboard, so please always wash your hands for 20 seconds or use a hand sanitiser before and after using the bus.

What happens if the bus or tram is full?

As we're limiting the number of customers on our services for your safety, you may encounter a bus or tram displaying a 'sorry, bus/tram full' message. This is unlikely as we are adding more journeys to your timetable to make sure there is enough capacity for everyone.

If you are unfortunately unable to board the service you will need to wait for the next. We appreciate how inconvenient this may be, but your safety is our priority. If you do experience this, please contact us to let us know so that we can see if we can increase journeys on this route.

If the last bus of the day is full, we will provide an additional service to get you home. It is extremely unlikely that this will happen, but if it does our team will do their best to help.

What if I have a disability - has anything changed?

You shouldn't experience any major differences in the way in which you travel with us if you have a disability. We have closed some seats on the services to enforce social distancing, but priority seating remains available, as does the wheelchair space(s).

If you need additional assistance from the driver or conductor, they should still be able to help providing it is safe to do so. We have extra screens in place around the cab area to keep our drivers safe, but they are still available to assist you as much as possible. Similarly, if you require any assistance onboard one of our trams, our conductors have protective equipment and will be able to assist.

If you are unsure or would like to speak to us before you travel, please contact our team

How can I get in touch if I need help?

If you are unable to find your timetable, plan your journey, or want to understand more about the measures we have in place, you can talk to our friendly team in the following ways:

- Contact us using live chat on our website between 09:00 - 17:00

- Email us any time: [email protected]

- Call us between 11:00 - 15:00 Monday to Friday

- Talk to us on Twitter or Facebook

- Write to us. Our address is: Blackpool Transport, Rigby Road, Blackpool, FY1 5DD.

Our customer centre on Market Street is currently closed.

Further useful information:

Lost Property

Unfortunately, we are unable to provide a lost property service for any items which aren’t essential. If your item is essential, please contact us and we'll do our best to help.

Note that our customer centre is closed and any lost property collection will be by prior arrangement only whilst following strict social distancing guidelines.

Any items which aren’t ‘essential’ will be kept and sorted at a future date when we are able to do so. You are still able to contact us to log your item being lost but you will be unable to collect it until further notice.

Heritage Tram Tours

Our Heritage Trams are returning this Bank Holiday August running their unique trips along the Fylde Coast. So we can keep you as safe as possible on board and make sure that we can all practice social distancing on the journey, you must book your tickets in advance for any of our Heritage Tram Tours. You can do this by visiting our Heritage Tram Tours website here.

You can keep up to date with all the latest advice from NHS England here - https://www.nhs.uk/conditions/coronavirus-covid-19/.