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Coronavirus: information for customers

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Coronavirus updates

This page will be updated regularly to provide the latest information.

Last updated: 25.03.20

The health and safety of our staff and customers is our number one priority. We are actively monitoring the changing situation and we are following guidance from local and national government, the World Health Organisation and Public Health England.

Updates to our services

Due to the ongoing situation, we will be reducing the frequency on some bus routes and all tram services will be temporarily suspended from the start of service on Sunday 29 March.

Service 1 will run to a revised timetable which starts and finishes at the same time as the current tram timetable on a 30-minute frequency. This provides a suitable alternative whilst the tramway is suspended.

The start and end times of bus services will mostly remain the same on all services so that key workers and those who need to access essential services can still do so.

Please continue to avoid travelling unless it is essential that you do so and follow government guidance at all times.

You can check full updated timetables for all services on the Routes and Maps page.

Market Street Customer Centre

Following government guidance, w our Customer Centre on Market Street is closed until further notice.

This is in an effort to help decrease the exposure of our staff and customers to non-essential contact.

Don't forget, you can access all of our timetables, service updates, journey planner and buy your tickets via our website or mobile app.

You can also get in touch with our team for assistance.

Information regarding concessionary passes

Lancashire County Council and Blackpool Borough Council have made the decision to lift restrictions regarding using concessionary travel passes at peak times. From Monday 23 March all concessionary passes can be used on our services at any time.

Regular rules apply in regard to who's passes can be used on the trams which is dependant on the local authority who issued your pass (Blackpool Council and Wyre Council issued passes only). You can find more information about the scheme on the NoWcard website.

Heritage Tram Tours

We are actively following guidance regarding non-essential travel and due to this, our Heritage Operations are currently suspended until further notice, you can find full information on the Blackpool Heritage Tram Tours website.

Further Updates

We continue to maintain our high standard of hygiene and cleanliness at all levels of our business. In response to the Coronavirus, we have taken additional measures to ensure our rigorous cleaning and hygiene processes are maintained. We have emergency plans to ensure we can provide up to date information to our customers in the event that government guidance on public transport changes, or in the event that we are alerted to a case of Coronavirus which may affect our staff or customers.

In addition, we are:

  • Providing enhanced briefings to our staff members
  • Increasing the provision and availability of anti-bacterial products available to our staff members
  • The doors on our trams will automatically open when calling at a tram stop to avoid unnecessary contact with opening doors. Customers will still need to press the bell when getting off the tram.
  • From Tuesday 24 March you will notice increased vehicle cleaning procedures taking place as a team of dedicated staff will be boarding some buses in the town centre to ensure that they are wiped and cleaned.
  • In addition to this, every time that a tram calls at Starr Gate, it will enter the tramway 'loop' where it will be cleaned by this team. This will mean that every tram journey leaving Starr Gate will be operated by a tram that has had all 'touchpoints' such as handrails, bells and buttons cleaned before setting off towards Fleetwood Ferry.

Taking increased care of your own personal hygiene and cleanliness is still the best preventative measure. Customers travelling on our services should:

  • Frequently clean your hands in soap and water, or with an alcohol-based hand rub.
  • If you cough or sneeze, please cover your mouth and nose with a flexed elbow or tissue – throw the tissue away immediately and wash your hands. 
  • Avoid contact with anyone who has a fever or cough.
  • Avoid contact with ‘high touch’ areas other than where it is necessary to do so, such bell push buttons, handrails and surfaces etc.
  • Customers, where possible, can use our mobile app when travelling to avoid the sharing of notes and coins.
  • If you experience difficulty breathing, have a high temperature or cough, please stay at home and contact a medical advisor by phone.

If you are considering travelling with us and have recently returned to the UK, we would like to draw your attention to the following advice from the UK Government: Link 

You can keep up to date with all the latest advice from NHS England here - https://www.nhs.uk/conditions/coronavirus-covid-19/.

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