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Transport Focus reports customer satisfaction on the rise in Blackpool

Published on 09/03/2016 Click here to go back

Transport Focus reports customer satisfaction on the rise in Blackpool

A brand new survey reveals Blackpool Transport passengers are loving their bus services more than ever.

The Transport Focus findings show overall satisfaction with the resort’s bus services is running at 89%.

The survey also reveals how Blackpool Transport provides excellent value for money, with satisfaction running at an impressive 80%, compared with 62% of Unitary Authority bus services nationally.

Passenger satisfaction is about to increase again this summer with the arrival of ten brand new double deckers for Palladium Service 9.

Blackpool Transport’s Director of Delivery Bob Mason said:

“We are very pleased with these results as they are all very positive improvements year on year, and recognise the hard work that our staff put in to provide the best possible customer experience we can for the residents of Blackpool and the Fylde coast. We will do our best to continuously improve the customer experience for residents and visitors to our town”.

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