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88% Customer Satisfaction for Blackpool Transport’s Buses

Published on 08/04/2014 Click here to go back

88% Customer Satisfaction for Blackpool Transport’s Buses

Blackpool Transport are delighted to announce a customer satisfaction score of 88% from Passenger Focus – the UK watchdog for passenger transport.

The survey took place in the town from the 8th September to the 1st December 2013 with the number of people taking part in the survey at 489. Driver scores were particularly pleasing with a 90% satisfaction for driver appearance and 86% for good bus driving.  There was also a high score of 87% for satisfaction with the journey time.

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