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Customer Charter

Customer Charter

You, our customers, are very important to us and we offer the following promises:

Operate a reliable bus and tram service.

95% of all buses will depart from the starting point of the journey within a window of one minute early or five minutes late except where delays and interruptions are caused through no fault of the company

Offer a good value bus and tram service

We offer a variety of tickets to suit different needs at value for money prices. Single tickets, one, three* and seven day tickets are available from your driver or conductor and day, weekly & monthly tickets from our many PayPoint agents. Any surplus monies will be reinvested in the business to buy new buses and improve our service to you

Provide well-trained staff

Our drivers, inspectors and customer service staff are friendly, professional and well trained. We are totally committed to ensuring all drivers are trained in disability awareness and customer care

Listen to you, our customers

Customer meetings (hosted by BusUsers UK) and customer surveys are regularly carried out to ensure your satisfaction and we promise to respond to all feedback. We have established an independent Blackpool Transport Customer forum group, details of who to contact can be obtained through our customer services team. We will offer a full refund if after investigation the reason for failure is within the Company's control, and Our ‘Comments, Compliments and Complaints Policy’ is available from our offices and website

Communicate with you, our customers

We will continue to provide accurate information that is clear and easy to understand. Our network timetable guide is freely available from all our offices, PayPoint outlets, libraries, Tourist Information offices and it provides information about all our routes and services. Details are also available in the services section of our website by clicking here.

Click here for Conditions of Carriage