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operate a reliable bus and tram service
95% of all buses will depart from the starting point of the journey within a window of
one minute early or five minutes late except where delays and interruptions are caused
through no fault of the company
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offer a good value bus and tram service
We offer a variety of tickets to suit different needs at value for money prices. Single
and one-day tickets are available from your driver and day, weekly & monthly tickets
from our many PayPoint agents. Any surplus monies will be reinvested in the business
to buy new buses and improve our service to you
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provide well-trained staff
Our drivers, inspectors and customer service staff are friendly, professional and
well trained. We are totally committed to ensuring all drivers are trained in disability
awareness and customer care
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listen to you, our customers
Customer meetings (hosted by BusUsers UK) and customer surveys are regularly carried
out to ensure your satisfaction and we promise to respond to all feedback. We have
established an independent Blackpool Transport Customer forum group, details of who
to contact can be obtained through our customer services team. We will offer a full
refund if after investigation the reason for failure is within the Company's control,
and Our ‘Comments, Compliments and Complaints Policy’ is available from our offices
and website
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communicate with you, our customers
We will continue to provide accurate information that is clear and easy to understand.
Our network timetable guide is freely available from all our offices, PayPoint outlets,
libraries, Tourist Information offices, etc and it provides information about all our routes
and services. Details are also available elsewhere on this website